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Cancel contract
Daniella Sjöberg avatar
Written by Daniella Sjöberg
Updated this week

This action cancels a contract, changing its status to Canceled and terminating the user's access to the associated product or service. When canceling a contract, you must select a cancellation date from the following options:

  • Immediately: The contract is canceled right away, and access is revoked instantly.

  • End of the Current Period: The contract remains active until the end of the current billing cycle, at which point it will be canceled.

  • On a Custom Date: You can specify a particular date in the future for the cancellation to take effect.

Additionally, you must provide a reason for the contract cancellation, choosing from the following options:

  • Vendor Request: The service provider initiates the cancellation.

  • Customer Request: The client has requested to terminate the contract.

  • Payment Failed: The contract is canceled due to unresolved payment issues.

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