Sesamy

To optimize revenue collection, a configurable bill retry system allows clients to customize retry parameters based on their business needs. This system enables adjustments to how often and how many times the system attempts to process failed transactions before cancellation. The following configurable parameters are available in the vendor settings:

Maximum Number of Retries: the total number of times the system will attempt to reprocess a failed bill before considering it uncollectible and cancels the contract.

Retry Interval (in Days): the duration between each retry attempt, allowing for a spacing adjustment to balance payment success with user experience.

Grace Period (in Days): an additional period granted to the customer, starting once all retry attempts are exhausted, before a final cancellation takes place. This buffer time gives customers a final opportunity to resolve payment issues.

Notify Payment Errors: determines if customers receive notifications about payment failures each time an attempt fails. This can be useful for proactive engagement but can be turned off to reduce customer communication if needed.

Notify Only Once: when enabled, this option ensures that customers are notified only on the first payment error rather than each retry failure, preventing excessive alerts.

- Maximum Number of Retries: the total number of times the system will attempt to reprocess a failed bill before considering it uncollectible and cancels the contract.
- Retry Interval (in Days): the duration between each retry attempt, allowing for a spacing adjustment to balance payment success with user experience.
- Grace Period (in Days): an additional period granted to the customer, starting once all retry attempts are exhausted, before a final cancellation takes place. This buffer time gives customers a final opportunity to resolve payment issues.
- Notify Payment Errors: determines if customers receive notifications about payment failures each time an attempt fails. This can be useful for proactive engagement but can be turned off to reduce customer communication if needed.
- Notify Only Once: when enabled, this option ensures that customers are notified only on the first payment error rather than each retry failure, preventing excessive alerts.

- Maximum retries: 3.
- Retry interval: 5 days.
- Grace period: 0 days.
- Notify payment errors: Enabled.
- Notify only once: Disabled.

When the maximum number of retries is reached, a final email notification is sent to the customer. This message informs them that their contract is at risk of cancellation, which will occur at the end of the grace period if payment issues are not resolved.