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Payment Retry System and Grace Period Management
Payment Retry System and Grace Period Management
Daniella Sjöberg avatar
Written by Daniella Sjöberg
Updated over 2 weeks ago

Sometimes payments can fail for various reasons - perhaps due to insufficient funds or expired card details. When this happens, our system includes an automated retry mechanism that attempts to process the payment again. By default, we make three additional attempts to process the payment, with three days between each attempt.

For example, if a payment fails on March 15th, we would retry on March 18th, March 21st, and March 24th. However, if your next billing date is March 23rd, we would expire the subscription before that date instead of completing the retry sequence. This prevents situations where retry attempts overlap with new billing cycles.

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