We provide flexible control over how many expired (unpaid) bills a customer can accumulate. By default, we set this to zero, which means that if any bill is unpaid when the next billing cycle begins, the subscription will expire. However, you can configure this to allow customers to have multiple unpaid bills while remaining active.
Let's look at some examples of how this works:
With default settings (0 expired bills allowed):
A customer's payment fails on October 1st
When the November 1st bill is due, the October bill is still unpaid
The subscription expires immediately, before processing the November charge
With 1 expired bill allowed:
A customer fails to pay their October bill
They successfully pay November and December
Their January payment fails
The subscription expires because they've reached their limit of unpaid bills (October and January)
With 2 expired bills allowed:
A customer misses their October payment
They pay November successfully
They miss December's payment
They can continue into January because they only have two unpaid bills (October and December)
If they miss January's payment, the subscription would expire as they would exceed the two-bill limit
This historical view ensures a comprehensive approach to managing payment delinquency while giving you control over how lenient you want to be with missed payments.